MEET THE CLIENT
VERBIT
Transcription and captioning are influencing industries all around us, acting as an undercover agent improving top industries and environments in ways that we may not even imagine.
Court reporting and depositions, media production, education, and disability needs, e-learning, and general enterprise are all being infiltrated with transcription and captioning technology, encouraging more efficient and accurate processes than ever before. As with the navigation of any new territory, one looks to chart the most coherent path and it should be noted that transcription and captioning technology services come at varying degrees of dependability and accuracy. This is where Verbit sets itself apart. With professional expertise, fast turnaround, extremely high accuracy rates, live integration, and interactive components, Verbit serves a vast array of transcription and captioning needs at a level of reliability and precision that can be trusted.
To deliver these services at scale while maintaining profitability, Verbit, like many others, has chosen to develop a crowdsourcing solution where thousands of individuals help deliver its service by completing small assignments. However, when it comes to attracting large clients Verbit soon discovered that crowdsourcing has its limitations.
THE CHALLENGE
The main challenge Verbit faces when using crowdsourced talent is not being able to accrue large clients if their talent source is unpredictable, and Verbit aims to take on large demanding projects in varying levels of size and complexity from clients. This means that Verbit needs competent and caring professionals on their teams in order to ensure their clients the high levels of accuracy and quick results that they strive to deliver. In addition to delivering for clients, in order for Verbit to grow, they must overcome the issue of finding, retaining, and maintaining quality talent as they scale. Verbit’s teams must be both flexible and dependable, and this is where Werkit’s managed crowd and dedicated team services come into play.
PROJECTS WITH WERKIT
Through managed crowds and specialized teams, Werkit and Verbit have formed a partnership that has helped Verbit soar to new heights including the exciting new territory of reaching Unicorn status. This is an incredible status to secure in under five years and goes to show just how beneficial finding effective tailored solutions for your business can be. Over the course of the partnership, Verbit has seen significant cost reduction in addition to increased work quality and reliability, enabling them to exceed their growth targets.
“Werkit quickly put together a dedicated and reliable team capable of using our tools. This enabled us to scale our growth, deliver high-quality work to our clients and ensure we kept our operational costs low.” — Bohadana I. Director of Operations, Verbit.ai
OUR SOLUTIONS
MANAGED CROWD
Live transcription projects with lots of data to absorb and filter means lots of hands are needed on deck. Werkit has designed an easily accessible self-managed crowd that handles these transcriptions and captioning needs through a system of editors and reviewers. The self-managed transcription team is able to ensure that Verbit gets high-quality edits in a timely and orderly manner, enabling them to secure clients with large volumes and tight deadlines. Werkit makes this work by sourcing and guiding committed professionals in becoming trained editors and reviewers.
At Werkit, great care is put into retaining high-quality talent and supporting their progression into advanced roles. To aid this process, the continuous measurement for said quality and an ongoing up-skilling program has been put into place. Werkit’s feedback system provides each editor with an opportunity to grow within their role as a reviewer, and special care is taken to ensure that each team is on track and ready to consistently perform at impressive levels in their respective projects.
SPECIALIZED TEAMS
Werkit has curated, talented teams that cater to niche needs within Verbit’s business model. These needs include providing community moderators, product experiment support, a freelancer help desk, and more. The teams enable Verbit to scale while staying fast and lean with efficiency being a top priority for the digital workforce groups. With regular monitoring and metrics analysis, Werkit ensures Verbit has not only an adaptable solution but a stable and trustworthy one. Having these vetted teams at arm’s reach liberates time for top managers at Verbit and allows them to hone in on their core organizational objectives. In summary, specialized teams allow big missions to be accomplished without neglecting the necessary smaller goals that happen along the way.
If you would like to learn more about Werkit’s solutions, such as the managed crowds and specialized teams used by Verbit, look no further than our solutions page. (https://www.werkitafrica.com/solutions/specialized)